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SIA


Frequently Asked Questions about
 Spanish Interpreters of America:

 

How long has SIA been in business?

The company was founded by dedicated professional interpreters with more than 20 years of experience. SIA has been providing an excellent interpretation service in Spanish and English since 2007.  

Where are your headquarters? 
Our offices are located in Miami, Florida.

Where are your interpreters located?
Our masters of language interpreters are located in the United States and South America.

When can I reach an interpreter?
We provide interpretation services 24 hours a day 7 days a week. You can reach one of interpreters by phone dialing our customer services number 1-888-815-4403 or online at www.spanish-sia.com.

If I need technical support, who do I contact?
            You can contact a representative at our toll-free number 1-888-815-4403.

Does your company have liability insurance?
            SIA carries $1,000,000 in liability insurance.

For what languages do you offer interpretation?
We specialize in Spanish and English languages only.

Who do you provide services for?  
We have customers in the medical field, including several hospitals and clinics across the United States. In addition, we provide our services to non-profit organizations and some private doctors’ offices.  SIA also provide services to other industries: finance, customer services, real state, banks and others.

How are your interpreters certified? 
Our interpreters are all graduates of 4-year University with bachelor’s degree in language, a one-year internship and are certified by the State.  In addition, each interpreter has undergone an intensive training program with our SIA Lead Training staff based on the National Interpretation Protocol to assure interpreter proficiency.  Our Principal trainers have worked previously with other recognized over-the-phone interpreting companies over 18 years.

In addition to interpreting proficiency and medical interpretation terminology training our interpreters are all bound to the Interpreter Code of Conduct and Ethics Guidelines
 

  • Professional and specialized interpreters in the medical field.
  • Interpreters bound to the Interpreter Code of Conduct and Ethics Guidelines.
  • Interpreters committed to your Privacy and Confidentiality.
  • Interpreters go through SIA rigorous quality assurance and customer service training.

What is over-the-phone interpretation?
Over-the-phone interpretation is the oral translation of a message from one language to another; in this case from Spanish to English and vice-versa. Our interpreters are available within seconds and work with our clients and the Spanish-speaking individuals to transmit a message.

How does telephone interpretation works?
There are three ways to reach an interpreter: 1) making a call to a Spanish speaker, 2) communicating face to face with a Spanish speaker, 3) receiving a call from a Spanish speaker. For detailed instructions, refer to our “User Protocol.”

What number do I dial for interpretation?
SIA can be reach trough our toll-free number 1(888) 815 4403 (which can be set for the speed dial feature in your phone), press option #1 to request an interpreter, and then enter your ID Number.

How long does it take to get an interpreter?
            SIA Interpreters are reached within ten seconds.

Do you monitor interpretation calls?
Yes, we monitor the calls randomly on a daily basis to make sure that our interpreters are providing accurate interpretation to our customers.           

 

 

Are your interpreters trained in the medical terminology?
Our interpreters have a degree in interpretation and are specialized in medical, insurance and financial terms. They undergo a rigorous five-year program to finish their studies and receive training before they start working for our company.

Can I obtain a report of the minutes used?
Yes, in addition of the invoices generated every month, a copy of the call records of the hospital is sent. If you want a detailed call description of the calls during the month, you can send an e-mail to: Operations@spanish-sia.com requesting such information.

Are all calls kept confidential?
Yes, our interpreters work under a strict Code of Ethics as well as following HIPAA* guidelines.

 

 



*HIPAA  - Health Insurance Portability and Accountability Act: The Standards for Privacy of Individually Identifiable Health Information (“Privacy Rule”) establishes, for the first time, a set of national standards for the protection of certain health information. The U.S. Department of Health and Human Services (“HHS”) issued the Privacy Rule to implement the requirement of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). 1 The Privacy Rule standards address the use and disclosure of individuals’ health information—called
“protected health information” by organizations subject to the Privacy Rule.

 

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What our clients say about us

Thank you for helping us when we were facing a time crunch, for your responsiveness, and thanks for your reasonable prices!